Privacy Policy

Personal information we collect

• Account/contact details: name, email address, username, password (stored as a hash), and any details you provide when contacting us.
• Usage & device data: IP address, device identifiers, browser type, pages viewed, referring/exit pages, timestamps, and similar analytics/log data.
• Cookies/local storage: used for essential functions (e.g., keeping you signed in) and to understand Site performance.

Why we collect it and how we use it

• Provide and operate the Site, including creating and managing accounts.
• Respond to enquiries and provide customer support.
• Maintain security, prevent fraud/abuse, and troubleshoot issues.
• Analyse and improve features, performance and user experience.
• Comply with legal obligations and enforce our terms.

Sharing and disclosures

We may share personal information with:

• Service providers who help run the Site (e.g., hosting, analytics, email/support tools), acting under our instructions.
• Professional advisers (e.g., legal, accounting) where necessary.
• Authorities or third parties where required or permitted by law, or to protect rights, safety and security.

We do not sell personal information.

Retention

We keep personal information only as long as needed for the purposes above, unless a longer period is required or permitted by law (for example, to resolve disputes, enforce agreements, or meet record-keeping obligations). We then delete or de-identify it where reasonable.

Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information (such as access controls and encryption in transit where available). No method of transmission or storage is completely secure.

International transfers

Some service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure overseas recipients protect the information in a way that is comparable to New Zealand privacy protections (as required by the Privacy Act 2020).

Your rights (NZ Privacy Act 2020)

• You may request access to, or correction of, your personal information.
• If we refuse a request, we will explain why (subject to the Privacy Act).
• You can complain to us using the contact details below. If unresolved, you may contact the Office of the Privacy Commissioner (privacy.org.nz).

Contact us